Below is an extract from the Care Inspectorate’s latest highly complimentary official report following its inspection carried out in July 2018.
The full 32 page report may be viewed on the Inspectorate’s official website by clicking on the button at the bottom of this page and downloading the ‘pdf’ file offered.
We give the service these grades
Quality of Care and Support 5 Very Good
Quality of environment 5 VeryGood
Quality of staffing 5 Very Good
Quality of management and leadership 5 Very Good
What the service does well
There is always a warm and friendly welcome provided by the staff at Bankfoot. We continue to receive very positive comments from the residents and relatives stating how appreciative they are for the compassionate care and support provided by the staff team.
There is an enthusiastic and committed caring team of staff, who demonstrate a commendable attentive quality in their interactions with the residents.
The service benefits from a manager who is proactive and demonstrates person centred values and principles in their dealings with residents, relatives, staff and other professionals.